Frequently Asked Questions
Everything you need to know about your THACKER experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental U.S. Expedited shipping options are available at checkout if you need your items sooner.
How do I initiate a return or exchange?
We accept returns and exchanges on unworn items with original tags within 30 days of purchase. Simply visit our online return portal to generate a prepaid shipping label.
Where are THACKER products manufactured?
Our collections are designed in New York and responsibly manufactured in boutique factories that adhere to high ethical standards and quality craftsmanship.
How do I care for my leather goods?
To maintain the longevity of your leather pieces, we recommend avoiding prolonged exposure to direct sunlight and moisture. Use a soft, dry cloth for cleaning and store in the provided dust bag.
Does THACKER ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our partnership with Klarna.